Frequently Asked Questions
Everything you need to know about your Mukama shopping experience.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Mukama is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for our entire collection.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.